Shipping, Returns & Refund Policy
Effective Date: 1 June 2025
Store: My Shoulder Bag (operated by AdsFlow Consulting OÜ)
Contact: hello@myshoulderbag.com
Shipping
At My Shoulder Bag, we value transparency so you can shop with confidence. We work with trusted fulfillment partners and global carriers to deliver your order reliably and as quickly and safely as possible.
Free Shipping
- Free shipping on all orders to Australia
- No minimum purchase required
Order Processing
- Orders are processed in 3 business days (Monday to Friday, excluding public holidays)
- Orders placed after 12:00 AM (midnight) are treated as placed the next business day
- You will receive:
- An order confirmation email immediately after purchase
- A shipping confirmation email with tracking once your parcel leaves the warehouse
Delivery Times
- Transit time: 1–9 business days (Monday to Friday)
- Total estimated delivery time (order to delivery): 4–12 business days
- Delivery times may vary due to carrier delays, weather, peak periods, or customs
Carriers
We only partner with trusted international carriers such as DHL, UPS, FedEx, Cainiao, Yanwen, 4PX, and Australia Post for final-mile delivery, to ensure safe and reliable delivery.
Tracking Your Order
Every order includes full tracking so you can follow your parcel from dispatch to delivery.
- A tracking link is emailed to you once your order ships
- Tracking may take 24–72 hours to activate after dispatch
- You can also check order status anytime directly through our Order Tracking Page or by logging into your account on our website
Shipping Regions
- We currently ship to Australia only
- If your country or region is not listed at checkout, we are unable to ship there
Taxes & Duties
- Prices are shown in AUD
- No additional GST, duties, or taxes are charged for Australian customers.
- Orders ship free to Australia with no surprise costs at delivery
Address Accuracy & Delivery Issues
- Please double-check that your shipping address is correct
- If a parcel is marked Delivered but you cannot locate it, contact the carrier and us within 7 calendar days
- If a parcel is Returned to Sender due to incorrect address or failed delivery attempts:
- We can reship (postage may apply)
- Or refund the item price once returned in saleable condition
Returns & Refunds
We want you to feel confident and happy about shopping with us. That's why our returns process is simple, transparent, and with no restocking fees ever. If you need to return an item, here’s how it works:
Policy & Eligibility
- Returns accepted for defective and non-defective products
- Orders must be delivered in Australia
- Condition: only new items are eligible (unused, in original condition, with packaging and tags)
- Return window: request must be made within 14 calendar days of delivery
- Exchanges: We do not accept exchanges. If you want a different product, please place a new order once your return is processed
How to Start a Return
- Email hello@myshoulderbag.com with subject line “Return Request”
- Include your full name, order number, and reason for return
- We’ll reply within 1–2 business days with approval and instructions
- Do not send items before approval. Unapproved parcels may be refused or delayed
- Returns must be shipped back by mail
Return Address (after approval only):
My Shoulder Bag – Returns Department
AdsFlow Consulting OÜ
Männimäe/1, Pudisoo küla, Kuusalu vald
74626, Harju maakond, Estonia
Method & Fees
- Method: Returns must be shipped by mail
- Return label: The customer is responsible for return shipping costs
- Restocking fees: None
Refunds
We keep refunds fast and straightforward:
- Refunds are issued to the original payment method
- Refunds are always processed for the full amount paid at checkout; no additional taxes are charged
- Refund processing time: within 10 business days after we receive and inspect the return
- Your bank or card provider may take additional time to release funds
Need Help?
- Email: hello@myshoulderbag.com
- Phone: +33 7 83 04 14 80
- Live Chat: available on our website during business hours
We aim to reply within 24 hours on business days.