📩 Reach Out — For Support, Shipping, or Small Talk.
At My Shoulder Bag, we value clarity and accessibility.
Whether you have a question about an order, a return, or a product,
here’s exactly how to reach us and what to expect.
Make sure to read our
FAQ
for any other doubts
Business Name: My Shoulder Bag (operated by AdsFlow Consulting OÜ)
Registered Business Address: Männimäe/1, Pudisoo küla, Kuusalu vald, 74626, Harju maakond, Estonia
Email:
hello@myshoulderbag.com
Phone: +33 7 83 04 14 80
Hours of Operation: Monday–Friday, 9:00–17:00 CET/CEST (excluding public holidays)
How to reach us?
How to reach us?
- Email: hello@myshoulderbag.com — fastest way to reach our team.
- Phone: +33 7 83 04 14 80 — during our business hours.
- Live Chat: available on our website during business hours (when an agent is online).
What to expect after you contact us?
What to expect after you contact us?
- Acknowledgement: We confirm we received your message.
- Response Time: We aim to reply within 1–2 business days (often faster during business hours).
- Order Questions: Please include your order number so we can help you quickly.
- Escalations: Complex cases (e.g., carrier investigations) may require additional time; we’ll keep you updated until resolved.
Helpful links
Helpful links
- Shipping, Returns & Refunds: details on delivery times, return windows, and refund timing.
- Privacy Policy: how we handle your information when you contact us.
Note on returns: Please do not send returns to our address without prior approval. For returns, follow the steps on our Shipping, Returns & Refunds page to obtain authorization and instructions.