We currently ship to Australia only, with free shipping on all orders. No minimum purchase, no hidden costs.

• Orders are processed within 3 business days (Monday–Friday)
• Shipping usually takes 1–9 business days
• Total time from order to delivery: 4–12 business days.
  
  Delivery times may vary due to carrier delays, weather, peak periods, or customs.

Every order includes full tracking.

• A tracking link is emailed once your parcel ships (may take 24–72h to activate).
• Check order status anytime directly through our Order Tracking Page
• You can also log in to your account on our site.

You have 14 days from the date of delivery to request a return.

To start the process:

• Email us at: hello@myshoulderbag.com
  
• Include your order number and reason for return
  
• If applicable, add photos of the product
  

Please note:

• Items must be unused and in original packaging
• Return shipping costs are your responsibility unless the item is faulty
• Approved refunds will be issued to your original payment method
• Refunds are processed within 10 business days
• You’ll receive a confirmation email once your refund has been issued
  

See our full Shipping & Returns Policy for complete details

We accept the following secure payment methods:

• Credit & Debit Cards (Visa, Mastercard, Amex)
• PayPal
• Apple Pay and Google Pay (available where supported at checkout)
  

All payments are encrypted and secure.

Our bags are made from high-quality vegan leather, nylon, or canvas, depending on the model.

Each product page includes specific material details and close-up photos.

Every product page includes dimensions and photos showing interior and exterior features.

If you’re unsure, feel free to reach out and we’ll be happy to assist you in choosing the right bag.

Most of our collection is made from vegan leather, canvas, or nylon. This means style without compromise.

No animal products involved.